At NOREPLY, we value our customers and strive to ensure that you’re fully satisfied with your purchase. However, as part of our current policy, we do not offer refunds. Instead, we provide a flexible exchange option within a specified period. Please read the following policy carefully to understand how exchanges work and the terms applicable to items bought during promotional sales.
Refunds
We want to be transparent with you and as of now, NOREPLY does not offer refunds on any of our products. All purchases made through our online store are final and we encourage our customers to carefully review product details, sizing guides and other relevant information before making a purchase. This policy is designed to maintain the integrity of our limited collections and ensure that every customer gets access to unique and exclusive designs. Once an order is confirmed, it cannot be refunded.
Exchanges
At NOREPLY, we understand that sometimes things don’t work out the way you expect. Maybe the size isn’t quite right, or you’d prefer a different product from our collection. While we don’t offer refunds we do have a flexible exchange option. Here’s how it works:
2.1. Eligibility for Exchange
Exchanges are allowed within 5 days from the date you receive your order. We urge you to inspect your purchase as soon as it arrives, so you can request an exchange if necessary.
The product you’re returning must be in its original condition. This means the item should be unused, unworn, and unwashed with all the original tags, labels, and packaging intact. We cannot accept items for exchange that show signs of wear or damage.
Exchanges can only be processed if the product or size you wish to receive is available in stock at the time of your request. If the desired item is not available, we will notify you and explore alternative options.
2.2. Exchange Process
To initiate an exchange, please contact our support team at info.noreplyofficial@gmail.com, providing your order number, details of the item you wish to exchange, and the reason for the exchange. Make sure to specify the new size or product you would like to receive in exchange.
Once your exchange request has been approved you will be required to ship the product back to us at your own cost. We recommend using a reliable courier service with tracking to ensure the safe return of your item.- Upon receiving and inspecting the returned product, we will notify you via email. If the product passes our inspection and meets the criteria for an exchange, we will ship out the new item to you. Please note: the replacement product will only be dispatched after we have confirmed that the returned item is in satisfactory condition.
Clearance Sale Terms and Conditions
For products purchased during our Steal Deals or any similar promotional events if any, please be aware of the following terms and conditions:
All sales are final. No exchanges or returns are permitted for items purchased during clearance sales. We encourage you to carefully consider your selections, as discounted products are not eligible for our standard exchange policy.
Products are limited in quantity, and availability is based on a first-come, first-served basis. Once the stock is sold out, the product will no longer be available for purchase.
Prices listed during the sale are non-negotiable and are set to reflect the special discounted rate. These prices will not be adjusted further for any reason.
NOREPLY reserves the right to modify, cancel, or suspend the clearance sale at any time without prior notice. If we make any changes, we will inform customers promptly.- Delivery times may vary due to high order volumes during the sale. While we will do our best to ship your items quickly, please be aware of potential delays. NOREPLY will not be held liable for delays caused by third-party delivery services.
Damaged, Defective, or Incorrect Items
At NOREPLY, we take quality control seriously, but we recognize that sometimes issues can arise. If you happen to receive an item that is damaged, defective, or incorrect, don’t worry—we’ve got you covered.
You must report any issues within 3 days of receiving your item. Please check your purchase as soon as it arrives and let us know if there are any problems.
To start a return for a damaged, defective, or incorrect item, please send us an email at info.noreplyofficial@gmail.com with photos and videos of the issue, along with your order number and a brief description of the problem.
Once we have reviewed your claim, we will arrange for the return of the item at no additional cost to you. After receiving and inspecting the item, we will send out a replacement, subject to availability. The approval will be based on a thorough investigation of the customer’s claims.
If the item is no longer available, we will work with you to find an alternative solution, which may include a different product of equal value or store credit for future purchases.
By placing an order on www.noreplystore.in, you agree to the terms and conditions outlined in this policy. We appreciate your support and understanding as we continue to grow our brand and provide you with high-quality, exclusive streetwear.
Feel free to reach out if you have any questions or need further assistance at info.noreplyofficial@gmail.com.
Shipping returns
order processing:
please allow 24-48 hours for order processing depending on product availability and payment verification. once an order has been placed it cannot be modified or cancelled. Double-check all details before completing checkout. Noreply does not ship on major holidays and all orders ship from Jodhpur, Rajasthan (IND).
You’ll receive a confirmation over email after your order is placed. If you don’t see it in a few, check your spam folder.
Due to demand some items may become unavailable even after an order has been placed. In such cases a refund will be issued to the original payment method. For refunds to the original payment method, please allow 5-10 business days for the refund to appear on your bank statement.
Noreply reserves the right to cancel any order at any time for security reasons.
Once your order is processed you will receive a shipping confirmation email with tracking information.
Shipping delays may occur during special releases, major holidays, and markdown periods.
Pre-order policy:
Items marked as pre-order will ship once they arrive at our facility. Customers will be charged at checkout. Once an order is placed, it cannot be cancelled or modified. if you have questions, contact us at info.noreplyofficial@gmail.com.
Shipping methods:
For orders within India, Noreply offers complimentary 3-5 day standard shipping.
International shipping:
Noreply offers worldwide shipping. delivery duties and fees depend on the shipping location. info.noreplyofficial@gmail.com with any international shipping questions.
All international orders are shipped via dhl express/ups. Shipping times are not guaranteed and do not account for the 24-48 hour order processing period.
Please contact your local customs office for assistance with estimating additional costs.
Holidays observed by Noreply:
Holi
Diwali
New year’s day
Independence day
Christmas eve
Christmas
Need help?
Contact us at info.noreplyofficial@gmail.com for questions related to refunds and returns.
